FAQ’s

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[wptabtitle]How can I pay for my tickets?[/wptabtitle]
[wptabcontent]We provide different payment methods for both customers inside and outside of Vietnam, including credit cards, cash and bank transfer. For credit card, you can make payment directly on a secure link sent by us after ticket availability is confirmed via phone or email. Most major credit cards such as American Express, Visa, Master and Diner’s Club are accepted.For cash, you can pay at our office or to our ticket delivery person, but this method is only applied for customers who are buying tickets within territory of Vietnam.With regard to bank transfer, we will provide you our banking information to transfer money after your ticket availability is confirmed.[/wptabcontent]
[wptabtitle]When do I need to pay for my flights?[/wptabtitle]
[wptabcontent]Airlines tickets have to be paid in full after seat availability is confirmed. Upon receiving your payment, we will confirm and send you the electronic air ticket by email.[/wptabcontent]
[wptabtitle]What does the listed price include?[/wptabtitle]
[wptabcontent]The price listed on our website is the basic fare price only which is exclusive of VAT (TAX), Airport Tax, Fuel Fee, Passenger Service Fee or other surcharges. The final prices will be shown at the confirmation page before you make the payment.  Price is mostly calculated in US Dollar, except where noted otherwise. Also, our price is included baggage allowance.[/wptabcontent]
[wptabtitle]What happen if I make booking and then do not confirm or pay?[/wptabtitle]
[wptabcontent]After your booking of the flights is made, it can be held for a limited time due to availability of the seat as well as policy of the airlines. After that time, if we still do not hear back from you, we will automatically cancel your reservation. If you booked the flights but choose to pay later on, we will inform the deadline of payment to you via email, and if you do not make payment before and at this deadline, your booking is also cancelled.[/wptabcontent]
[wptabtitle]What is the weight limit for my flights:[/wptabtitle]
[wptabcontent]With all flights, the baggage allowance is 20kg for the check bag and 7kg for the carry-on. To be practical, a very slight exceed will work without any problem. Give a smile to the girl at check-in counter.[/wptabcontent]
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